Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Information We Collect
Personal Information
When you create an account, place an order, or subscribe to our newsletter, we collect information such as your name, email address, phone number, billing and shipping address, and payment details (processed securely through our payment partners — we do not store raw card data).
Usage Information
We automatically collect information about how you interact with our website: pages visited, products viewed, search queries, browser type, device type, operating system, IP address, and referring URLs.
Communications
If you contact us via email, chat, or our contact form, we retain records of those communications to help resolve your queries and improve our service.
How We Use Your Information
Order Fulfillment
We use your personal information to process and ship your orders, send order confirmations and shipping updates, and handle returns and refunds.
Service Improvement
Usage data helps us understand how customers use our website so we can improve performance, design, and product offerings.
Marketing
With your consent, we may send you emails about new products, promotions, and blog updates. You can unsubscribe at any time using the 'Unsubscribe' link in any marketing email.
Legal Compliance
We may use your information to comply with applicable legal obligations, enforce our terms, and protect the rights and safety of IoT Toys and its users.
Sharing Your Information
Service Providers
We share your information with trusted third-party service providers who assist us in running our business — including payment processors (Razorpay), shipping companies, email service providers, and cloud hosting. These partners are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights or safety of IoT Toys, our users, or the public.
Business Transfers
If IoT Toys is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website.
We Do Not Sell Your Data
IoT Toys does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies & Tracking
What Are Cookies?
Cookies are small text files stored on your device. We use cookies to keep you logged in, remember your cart, and understand how you use our website.
Types of Cookies We Use
Essential cookies (required for the site to function), preference cookies (remember your settings), analytics cookies (help us understand site usage), and marketing cookies (to personalise ads, with your consent).
Managing Cookies
You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
Data Security
Security Measures
We implement industry-standard security measures including SSL/TLS encryption, secure password hashing (bcrypt), and access controls to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you delete your account, we will delete or anonymise your personal data within 30 days, except where required by law.
Your Rights
Access & Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can do this via your 'My Account' page or by contacting us.
Data Deletion
You can request deletion of your personal data at any time by contacting us at info@iottoys.com. We will honour your request unless we are required to retain the data for legal reasons.
Opt-Out
You can opt out of marketing emails at any time using the unsubscribe link in any email. You can also manage your communication preferences in your account settings.
Contact & Updates
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. The 'Last Updated' date at the top of this page reflects the most recent revision.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Team at info@iottoys.com or write to us at: IoT Toys, 123 Tech Street, Bangalore, Karnataka 560001, India.